A message to our customers about Coronavirus
As we monitor and learn more about the spread of Coronavirus in our city and across Australia, we want to be transparent about what we are doing to protect our customers and employees.
As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.
Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.
We have also enforced strict hygiene procedures across every aspect of the sales and service journey.
Although we have always practiced cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
Customers have the option to test drive a car alone, with no staff member present.
We are implementing virtual test drives and product presentations to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
We have extended our Online Enquiry team's hours from early morning to late evening, seven days a week (including Public Holidays) to answer any questions about sales, finance, parts, and service.
We are introducing steering wheel and gear shifter wrapping.
Vehicle keys are being placed in plastic zip-lock bags.
Our courtesy bus will cease operation due to social distancing regulations.
Our waiting areas are cleaned frequently and we have removed refreshments.
Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
We can also take payments over the phone.
It’s recognised over the world that when you buy a Suzuki, you get so much more than just a car. Darwin Suzuki is dedicated to making you a long term customer by giving you the best price, best service and most of all a no fuss buying experience.
We look forward to seeing you at our dealership soon!
At Darwin Suzuki, our workshop utilises the most up to date equipment and has been purpose built to support the Suzuki maintenance program, which allows you to get the best performance from your Suzuki vehicle.
As part of the Suzuki program, our team is committed to upholding the Suzuki Dealer Service Philosophy. This means:
- Guaranteeing the quality of our workmanship, and fitting only genuine Suzuki parts
- Ensuring that all of our technicians are trained to Suzuki's high standards
- Ensuring competitive pricing and strict adherence to factory maintenance schedules
- Delivering consistent and superior standards of service
- Better understanding your needs so that we can exceed your expectations
Additionally, customers can choose to enjoy our lounge area or free courtesy transportation service. The customer lounge area includes Tea and coffee facilities, Plasma Television and Computer work stations.
For further information please contact our friendly Service Team for assistance with any enquiry regarding your Suzuki vehicle. The Suzuki team wishes you safe and pleasant motoring.
Benefits of servicing at Darwin Suzuki
Regular servicing maintains your Suzuki's long-term reliability and safety, which is why we specify a Distance Travelled and/or time interval, whichever comes first.
Suzuki Diagnostic Equipment
Genuine Suzuki Servicing ensures your vehicle is diagnosed by authorised Suzuki trained technicians using the Suzuki Diagnostics Tool (SDT). It’s the only system that can accurately monitor your Suzuki under real driving conditions.
Factory Trained Technicians
The benefits of maintaining your vehicle through an authorised dealership and technicians that have undergone the latest factory training ensures you retain maximum resale potential, with industry leading low ownership costs.